Employee Strategies surveyed our clients and other collaborators in 2014 to help us understand what our clients appreciate and where we need to improve. The three most frequently used descriptors were knowledgeable, professional, and thorough. The feedback was very positive with a strong emphasis on expertise and service. Here are a few selected client quotes:
“Specific knowledge in the industry and ability to work strategically with clients.”
“Understanding the business perspective and bringing clarity to very complex transactions.”
“Their customer service is the best.” “They go above and beyond what they are asked to do.”
We were honored by the feedback, especially that 100% of respondents indicated they were highly likely to refer us to a colleague. One area was noted for improvement – boost marketing efforts and continue building the brand. Thank you to all who responded!
Click here to download a presentation of Employee Strategies’ findings.